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Response Counts

Full service customers and self service customers have slightly different needs. Because of this, the response count tracker works differently. For example, only self service customers can delete responses.


Full Service Customers




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Simply select a survey to see the number of responses (questionnaires with at least one answered question) per day. The list is always up-to-date and sorted by day in reverse order. Once a respondent has started to fill in a questionnaire, he is already counted.

If there is a question where respondents pick one category out of a given list, you can break down the response count based on a selected question.



Self Service Customers


Response Counts per Day

Simply select a survey to see how many responses (questionnaires with at least one answered question) have been entered each day. The list is always up to date, and it is sorted by date in reverse order.

Once you are sure you don't need the response data anymore, you can delete all responses here. Maybe download them first, for example as a raw report.



Deleting individual responses



Click to enlarge.

Sometimes it is necessary to delete a certain response, for example because a respondent has accidentally answered twice. In such cases, you need to establish the respondent ID by looking at a raw report. Once you know which respondent ID needs to be deleted and when the response was entered, you can click on a date to see all responses with time and respondent ID and delete it.